Request for Invoice
Invoices are not automatically sent after a purchase. If you would like an invoice for your order, please request one by emailing contact@feralwalk.com with your order number.
Information required for billing
When requesting your invoice, please ensure that your information is correct, including:
- First and last name
- Billing address
Currency and taxes
Prices displayed on Feral Walk are in Euros. For international orders, customs fees or local taxes may apply and are the responsibility of the customer.
Accepted payment methods
We accept payments via:
- Bank card (VISA, Mastercard, AMEX)
Payment must be made in full before the order is shipped.
Payment deadline
All orders must be paid immediately upon validation. No shipment will be made until payment is received.
Cancellation and modification of invoices
- An invoice cannot be modified after it has been issued, except in the case of a justified error.
- In the event of an order cancellation in accordance with our return and refund policy, a credit or refund will be issued using the original payment method.
Refunds and credits
If a refund is applicable, it will be made within 7 business days after validation of the request. A credit may be issued if the customer prefers a credit for a future order.
Contact
For any billing related questions, please contact us at contact@feralwalk.com.